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Joplin Dispatch assigns or emails you a travel plan and where you are to pick up your next load. If you are unsure, make sure you send an email to request confirmation of where your next load should be from. Plan your travel back to a terminal as if you were trip planning a load. You want to make sure you have enough time to arrive within dispatch hours at the terminals. If picking up from another location that is not a Unimark terminal, make sure you contact the customer to make arrangements and request any info needed to be able to pick up the unit.
Once you have load in your possession, go to your Driver Trip app and make sure that current load info is showing. If it is not, touch the refresh option and new load should appear. Also, this is when you make sure your ETA is correct. If correction is needing, ask for assistance at terminal or send email to Joplin Dispatch.
Must use Driver Fuel app in order to locate in-network fuel stops. The following are automatically in-network: Pilot / Flying J / TA / Petro / Loves
Out-of-network Fuel Stops: You are allowed up to 10gals with NO approval needed from dispatch. If more than 10gals, you must request an Authorization # prior to submitting trip paperwork to payroll. Any out-of-network fuel over 10gals, with no approval from dispatch, will cause for hotels not to be covered for that particular trip. (As Per Union Policy)
All Breakdown issues must be reported to Driver Services at 866-401-2225. Email Joplindispatch@unimarktransport.com the details of issue, must follow-up after calling it into Driver Services. As updates related to breakdown become available, they must be reported to Driver Services so they can keep Unimark dispatch team informed. Only if you are still delivering to final, Driver Services must be responsible to close out your load once you are released. NEVER clear a breakdown unit with the Driver Trip app.
Arrival & Delivery
Before you proceed to undeck trucks, check with customer to make sure you are following their yard procedures. Double check VIN #s to make sure you are at the correct location and delivering the correct truck.
Freightliner Loads: If a wrecker is needed, you will need to contact Driver Services to report the use of a wrecker and the reason it was used. Make sure to check with customer on where to leave the z bars so that so that they are not in the customer’s way causing a wrecker to be called to move it. On Delivery Receipt, you must have customer sign the “Undecking Expense Authorization” part of the delivery receipt.
About this section
The idea behind this section is to give you the driver a playbook of what to do or the steps needed to complete a task or fix a problem. IE; Border crossings, payroll scanning, etc.
Accident and Incident Reporting
When the unforeseen happens and you are involved in a Loss Event, you should be prepared to obtain and provide information to the Safety Department as soon as possible from the scene. If you are unable to report from the scene you should report it within one hour of the event.
Loss Event calls are taken 24 hours a day / 7 days a week @ 1-800-451-7560 (option 1)Loss Events Include:* Vehicle Accidents* Spills (fuel, oil, radiator fluid, etc.)* Cargo Damage * Misc. Incidents (deer strikes, broken windows, vandalism, etc.)You were given an accident kit during orientation and should also have one in your permit book. If you do not have one please ask for one when at a terminal. You must call 800-451-7560 (option 1) for any loss event that occurs no matter how MINOR you think it is. A Safety Representative will be available to assist you. If you are asked to leave a message, please make sure you leave a call back number. What to do at the scene1. Help the injured2. Call 911 for all accidents and thefts and exchange information with others involved3. Take photos (see below)4. Call the accident Line 800-451-7560 (option 1)5. Call dispatch While waiting for the police you should begin taking photos of the accident scene using your cell phone camera/video camera. Accident scenes are often cleared as soon as the police arrive, you will need to move quickly to preserve the scene as it was at the time of the accident. Take photos of the following: * Accident scene from several different angles-show any hills or curves.* Traffic indicators, signals, etc.* All vehicles involved (including witness vehicles/tags)* Damage done to all vehicles / property (close-up as well as distance photos from different angles) * Skid marks, debrisEmail all photos to Kim Gregory email@example.com and Mike Cotter firstname.lastname@example.org
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